Issues accessing Office 365 & other Microsoft services

If you are experiencing issues accessing Office 365, OneNote, OneDrive, Microsoft Store, or other Microsoft services while connected to the VPN over OpenVPN or Chameleon, the following workaround will fix the issue.

  1. If you are connected to the VPN, disconnect. Open Control Panel and go to Network and Internet, click Network & Sharing Center, then click Change Adapter Settings.
  2. Find the TAP-Windows Adapter V9 network adapter here (VyprVPN also offers the TAP-VyprVPN Adapter V9 network adapter, but this adapter is not used by default by the application. If  you have selected the TAP-VyprVPN in the application settings, select it instead).
  3. Right-click the TAP-Windows Adapter V9 network adapter and click Properties. On the Properties screen, click Internet Protocol Version 4 (TCP/IPv4) and then click the Properties button below.
  4. On the Properties screen, select Advanced

  5. On the Advanced screen, under Default Gateways, click Add
  6. Add the address as the Default Gateway and click Add

  7. Hit OK, and close the windows, then start the OpenVPN connection in VyprVPN again, and check to see that you are able to access and connect to the Microsoft services.

If you need any further assistance, please contact support and we'll be happy to help!


Last reviewed/updated August 2019

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