Why are messages deleted when I log out?

When you log out of your Cyphr account, you delete the public and private encryption key pair associated with your device. You will no longer be able to decrypt and read messages because you do not have the key.

After logging out, you will be able log back in to your Cyphr account and start new conversation using your new public and private encryption key pair.

If you need any further assistance, please contact support and we'll be happy to help!


Last reviewed/updated June 2019

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